Shipping policy
All our products are shipped from our warehouse in Ruh Essence,102, Ace Florence Road no 5, Near Devidayal garden, Mulund west. Please allow us 5-7 working days to get you your order.
1. Where do you ship to?
We ship all our products PAN India.
2. How long will my order take?
We take 5 – 7 working days to deliver your order, based on which state the order is from.
Returns and exchanges
At Ruh Essence, we are dedicated to crafting high-quality, handcrafted dhoopbatti and agarbatti with utmost care. Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or offer refunds under any circumstances.
We encourage you to carefully review your order before making a purchase. If you have any questions about our products, feel free to reach out to our customer support team at ruhessence@gmail.com or call us on +91 7977469882 before placing your order.
Thank you for understanding and supporting our handcrafted products.
Shipping Policy
All orders will be delivered to your location within 12 days after the date of placing the order.
Depending on where you live, the time it may take for your order to reach you, may vary.
CANCELLATION
- You can cancel your order or a part of your order online within 24 hours of placing the order.
- Cancellation of order will not be accepted if the time frame given has expired.
- Please note, you cannot cancel products you have bought during a sale.
- Once you have cancelled an order, your refund will be credited to your card, bank account or wallet once we have finished processing the cancellation.
CANCELLATION BEFORE SHIPMENT:
Order once placed can only be cancelled within 4 hours from placing the order, you can write to our customer support team on ruhessence@gmail.com or call us on +91 7977469882. In such cases, the order will be cancelled and your refund will be credited to your card, bank account or wallet once we have finished processing the cancellation.
Please note, you cannot cancel products you have bought during a sale.
